An experienced, knowledgeable and skilled bartender is not necessarily a good bartender. A good bartender is any bartender with the ability to provide outstanding customer service, using their experience, knowledge and skill.
A good bartender will also possess a positive attitude, and will have a willingness to give their best and constantly learn new skills.
A good bartender will possess confidence, attitude and personality, but always have respect for customers, fellow staff and their venue. A good bartender will take pride in their appearance and be passionate about their craft.
- Interacts well with customers,
- Handles well under pressure,
- Possesses premium customer service skills,
- Navigates around the bar well,
- Produces quality drinks,
- Displays initiative,
- Takes ownership of their tasks,
- Interacts well with existing staff,
- Has a ‘groove’ in a bar-machine,
- Interacts well with service systems,
- Moves with a sense of urgency (this is very important)
- Possesses superior non-verbal customer service skills
- Smiles! Smiling is also important!
